WINTER WEATHER POLICY - If class cancellations for any reason, we will make an announcement on our Facebook page and will contact all participants who pre-registered for classes. We encourage pre-registration for classes, so you can ensure you receive notice of any changes to class schedule.
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Please read below for an outline of our studio policies. If any questions, please contact us at firstname.lastname@example.org or 414.215.0612.
NO SHOW AND CLASS CANCELLATION POLICY
Regular Group Classes
In the event you must cancel your participation in a regular yoga class reservation or wellness appointment, you must notify Udana Yoga and Wellness either by email or phone (email@example.com or 414-215-0612) at least 1 hour prior to your appointment. All "no show" appointments will be charged the full amount of the class/service on the card used to reserve the class; or, for class packages holders, the class will be deducted from your package for any "no show" appointment. No exceptions. Our instructors wait to start class after all pre-registered attendees arrive, but do close the doors on time. We understand things come up, and greatly appreciate the courtesy of an email or phone call if your plans change.
Workshops or Special Classes
We require 24 hour notice if cancelling your reservation for a special workshop or event; the participant may be eligible for a full or partial refund depending on the requirements of the workshop presenter. No shows will be charged the event price.
Studio Cancellation of a Class, Workshop, Appointment, or Event
Classes, workshops, events and other wellness appointments could be occasionally canceled by the studio if there's insufficient interest, teacher/practitioner emergency or weather-related studio closures (hey, we are in Wisconsin!). If your event is cancelled, you will be notified as soon as possible and you will receive a full refund or full credit. Udana's Facebook page will also announce any cancellations.
CLASS PACKAGE POLICY (5 packs, 10 packs, 20 packs, Monthly Unlimited, Annual Unlimited)
Memberships and packages may be used for regular drop-in classes and select series classes. You may use your class package for any of our regularly scheduled group classes; our policy does not require you to use your package toward any one class, giving you the freedom to explore the variety of classes offered at Udana. To view our package options, visit the "Series" page of our online booking system.
Packages cannot be used for workshops or other special events, unless otherwise specified. Class packages are non-refundable, but are transferrable (e.g. you move away and still have 3 classes left in your 5-pack, you can gift the remaining classes to a friend). Class packages can be shared with a guest if the package holder is also present in the class. Udana's 5-packs and 10-packs expire 182 days from date of purchase, 20-packs expire 365 days from date of purchase, Monthly Unlimited expires 30 days from date of purchase, Annual Unlimited expires 365 days from date of purchase. Our 5, 10, and 20 pack options may be eligible for extension, based on management discretion; the package holder must contact management before the class package expires in order for this to be possible. We cannot extend packages that have expired. If you are seeking an extension on your 5, 10-, or 20-pack, email firstname.lastname@example.org.
The class schedule offerings at Udana are subject to change at any time. Check our weekly calendar online or visit our Facebook page for the week's schedule.
Refunds are not given for classes or services taken, whether partial or full. Class packages are also non-refundable. If a participant partially uses a class package, they will not be refunded or credited for unused classes in the package. No exceptions.
OTHER STUDIO GUIDELINES AND POLICIES
Please click here to review other studio guidelines and policies. This information is also outlined in our New Client form.
If any questions about these policies, please contact us at email@example.com or 414.215.0612. Thank you for your understanding and cooperation. We look forward to seeing you on the mat soon!