UDANA HAS CLOSED. WE NO LONGER OFFER IN STUDIO CLASSES.
Please read below for details of our studio policies for both in-studio and online classes. These policies have been modified as of June 3, 2020 to reflect COVID-19 related updates for reopening our physical studio location. Participants will be asked to complete a new waiver before able to participate in class; this helps us confirm that participants are aware of and understand our current protocol. If any questions, please contact us email@example.com 414.215.0612.
IN-STUDIO CLASS POLICY:
Due to the protocol we now must have in place for COVID-19, we are making some changes to the in-studio experience and registration policy.
SPECIFIC PROTOCOL & POLICIES IN ADHERENCE WITH COVID-19 GUIDELINES:
The following guidelines are all in place in response to COVID-19 and in adherence with local, statewide, national, and industry-related recommendations.
We at Udana are committed to providing a comfortable space for all. We ask that you help us with this by observing our protocol and respecting the health and safety of all those who enter our space. We understand that the in-studio experience will be different and this may feel like a big change, but please know this is all in the best interest and consideration of the health of our community. Our team is committed to creating the same welcoming, inclusive environment that we have always provided.
ONLINE CLASS POLICY:
NO SHOW AND CLASS CANCELLATION POLICY
Regular Group Classes
In the event you must cancel your participation in a regular yoga class reservation or wellness appointment, you must notify Udana Yoga and Wellness either by email or phone (firstname.lastname@example.org or 414-215-0612) at least 12 hours prior to your appointment for in-studio offerings and 4 hours prior to your appointment with online offerings. All "no show" appointments will be charged the full amount of the class/service on the card used to reserve the class; or, for class packages holders or members, the class will be deducted from your package or membership for any "no show" appointment. No exceptions. Our instructors wait to start class after all pre-registered attendees arrive, and close the doors on time. We understand things come up, and greatly appreciate the courtesy of an email or phone call if your plans change.
Workshops or Special Classes
We require 24 hour notice if cancelling your reservation for a special workshop or event; the participant may be eligible for a full or partial refund depending on the requirements of the workshop presenter. No shows will be charged the event price.
Studio Cancellation of a Class, Workshop, Appointment, or Event
Classes, workshops, events and other wellness appointments could be occasionally canceled by the studio if there's insufficient interest, teacher/practitioner emergency or weather-related studio closures (hey, we are in Wisconsin!). If your event is cancelled, you will be notified as soon as possible and you will receive a full refund or full credit. Udana's Facebook page will also announce any cancellations.
CLASS PACKAGE POLICY (5 packs, 10 packs, 20 packs, Monthly Unlimited, Annual Unlimited)
Memberships and packages may be used for regular drop-in classes and select series classes. You may use your class package for any of our regularly scheduled group classes; our policy does not require you to use your package toward any one class, giving you the freedom to explore the variety of classes offered at Udana. To view our package options, visit the "Series" page of our online booking system.
Packages cannot be used for workshops or other special events, unless otherwise specified. Class packages are non-refundable, but are transferrable (e.g. you move away and still have 3 classes left in your 5-pack, you can gift the remaining classes to a friend). Class packages can be shared with a guest if the package holder is also present in the class. Udana's 5-packs and 10-packs expire 182 days from date of purchase, 20-packs expire 365 days from date of purchase, Monthly Unlimited expires 30 days from date of purchase, Annual Unlimited expires 365 days from date of purchase. Our 5, 10, and 20 pack options may be eligible for extension, based on management discretion; the package holder must contact management before the class package expires in order for this to be possible. We cannot extend packages that have expired. If you are seeking an extension on your 5, 10-, or 20-pack, email email@example.com.
Beginning June 3, 2020, no new class packages or New to Udana specials will be issued. We will have an Unlimited 30 Day pass for $60 (valid for online and in-studio regular classes, activates on date of purchase, and expires 30 days from purchase); we will also continue our Essential Membership, which includes 5 in-studio or online classes a month for $39 (membership does auto-renew each month unless cancelled).
The class schedule offerings at Udana are subject to change at any time. Check our weekly calendar online or visit our Facebook page for the updates.
Refunds are not given for classes or services taken, whether partial or full. Class packages are also non-refundable. If a participant partially uses a class package, they will not be refunded or credited for unused classes in the package. No exceptions.
If any questions about these policies, please contact us firstname.lastname@example.org 414.215.0612. Thank you for your understanding and cooperation. We look forward to seeing you on the mat soon!